A small home appliance company in Zhejiang received an order from a Russian customer through Alibaba.com and exported a batch of 1.7L stainless steel electric kettles. The factory had previously obtained EAC certification through an agency (the unified certification of the Eurasian Economic Union, valid in five countries including Russia, Belarus, and Kazakhstan). The applicant named on the certificate was a Russian importer designated by the agency, and the manufacturer column listed the factory's name. In October 2026, the goods arrived at Moscow customs and were detained during customs clearance.
Customs questioned the authenticity of the EAC certificate on the grounds that the certificate applicant (the Russian importer) was inconsistent with the consignee on the customs declaration, and that the product photos in the certificate attachment differed from the actual nameplate. The agency could not provide a query screenshot of the certificate in the unified registration system of the Eurasian Economic Union, nor could it explain the legality of the applicant change. The factory faced demurrage of about 8,000 rubles per day, and the customer demanded resolution within 7 days, otherwise it would refuse the goods.
Shuwang Testing and Certification Platform first verified the certificate number through the official query system of the Eurasian Economic Union and confirmed that the certificate itself was valid, but the applicant information did not match the current trade relationship. It guided the factory and the Russian customer to re-sign a supply contract, clarifying that the customer was the importer, and issued an "Explanation of Applicant Change," stamped jointly by the original applicant and the new applicant, and submitted it to the certification body for record. It coordinated with the certification body to issue an update to the certificate attachment, replacing the product photos with nameplate photos of the actual export batch, and noted in the remarks column of the certificate that "the product model and appearance shall be subject to the attachment." It assisted the factory in preparing a correspondence table among the customs declaration, invoice, packing list, and certificate, and submitted it to customs as supplementary explanatory material.
The certificate attachment update was completed within 10 working days. After customs accepted the supplementary materials, the goods were released, and the total demurrage of about 56,000 rubles was shared equally by the factory and the customer. Subsequently, the factory fixed the applicant of the EAC certificate as its long-term Russian customer and checked the consistency between the certificate attachment and the actual goods before each shipment.
The applicant of the EAC certificate should be consistent with the consignee on the customs declaration. When the trade relationship changes, the certificate attachment must be updated in a timely manner; otherwise, customs clearance may determine that "the certificate is unrelated to the goods." Before exporting to Russia, the certificate status should be verified through the official system of the Eurasian Economic Union, and query screenshots should be saved as supporting evidence for customs clearance.