Cosmetics Delisted on Amazon Europe: Remediation Path for CPSR and CPNP Consistency

## Conclusion: The main reason for delisting is that the information in the "report-notification-label" does not match in three places. Amazon Europe's review of the cosmetics category has escalated from "whether a CPSR exists" to "whether the CPSR, CPNP notification, and product label are fully consistent." According to the platform's 2026 review criteria, any discrepancy in ingredient names, concentrations, allergen labeling, or responsible person information may trigger delisting. The core of remediation is not to redo a report, but to **align the data sources of the three documents**. When assisting sellers with remediation, Shuwang Testing and Certification Platform usually first performs a "three-way comparison" and then decides whether to revise the CPSR, update the CPNP notification, or only adjust the label. ## Step 1: Identify the discrepancies (3-5 working days). Sellers need to prepare: the existing CPSR (Cosmetic Product Safety Report, issued by a qualified safety assessor, proving that the product is safe for human health under normal use), the CPNP notification receipt (EU Cosmetic Products Notification Portal; products must be registered there before being placed on the market), and actual photos of the product label and packaging. Compare the following fields: | Comparison item | CPSR requirement | CPNP notification requirement | Label requirement | | --- | --- | --- | --- | | Ingredient name (INCI) | Consistent with the formula sheet | Consistent with the CPSR | Consistent with the CPSR | | Concentration range | Accurate to percentage | Only qualitative | No labeling required (unless specified) | | Allergens | List all >0.001% (leave-on products) | Consistent with the CPSR | Label allergens >0.001% | | Responsible person information | Name and address of the EU responsible person | Consistent with the CPSR | Consistent with the CPSR | | Product name/model | Consistent with the label | Consistent with the CPSR | Consistent with the CPSR | Common discrepancies: an old formula is used in the CPSR, or the CPNP has been updated but the CPSR has not been synchronized; or there are capitalization/abbreviation differences between the product name on the label and the notified name. ## Step 2: Correct by scenario (5-10 working days). - **Scenario A: CPSR expired or formula changed**. The CPSR needs to be re-prepared; the reference period is 10-20 working days, and the reference cost range is RMB 3,000-12,000. Shuwang Testing and Certification Platform can organize safety assessors to prepare it, and the manufacturer signs it in the end. - **Scenario B: Incorrect information in the CPNP notification**. An update needs to be submitted through the EU responsible person (RP) on the CPNP portal; the reference period is 5-10 working days, and the reference cost range is RMB 1,000-8,000. Note: after the notification is updated, it usually takes 1-2 working days for the system to synchronize. - **Scenario C: Only the label is inconsistent**. Directly modify the label design without changing the report or notification, but keep modification records for platform spot checks. ## Step 3: Submit an appeal to Amazon (2-3 working days). The appeal materials should include: the cover page and conclusion page of the updated CPSR, the. Leave your email and an engineer will send a written evaluation within one business day.